Refund policy

All sales are final
3D printing filament is sensitive to moisture, dust and handling. For this reason we do not accept returns or exchanges once an order has been delivered, including unopened products.

Damaged or defective products
If your product arrives damaged or defective, you have two options:
1. Refuse the delivery. Check the package when the courier hands it to you. If it is damaged, refuse the delivery and the order will come back to us.
2. Contact us within 1 hour of delivery. Email info@pogofy.store within 1 hour of receiving your order. Include your order number and clear photos or a video that show the defect.

Damage that is visible on delivery must be reported within 1 hour. Reports of visible damage sent after that time cannot be accepted.

Manufacturing defects found later
If you find a manufacturing defect after the first hour, for example while printing, email info@pogofy.store with your order number, a description of the problem and photos or a video. We handle these cases in line with UAE consumer protection law.

What happens next
After we confirm the defect, you choose either a replacement or a full refund.

Refunds
If a refund is approved, we confirm it to you by email. The refund is made to your original payment method or by bank transfer. The time it takes to reach your account depends on your bank.